BYB FAQ

Account

How do I create an account?

Visit shop-byb.com and click the person icon in top right corner.

Login with Facebook is a great way to stay connected.

How can I edit my card information?

YOU MUST HAVE AN ITEM IN YOUR CART FOR THIS OPTION TO APPEAR.

On the checkout screen, click card, and click the edit pencil.

How can I update my shipping address?

Log in to the website or app and go into “account.”

Payments

How do I earn loyalty rewards?

From time to time, we offer loyalty rewards to our shoppers. This is an account credit issued based on the total of your order. We will announce anytime we turn this feature on.

How do I see my account credit?

On the app, your account credit is listed under your name. On the web, go to my account and click the down arrow.

How do I apply my account credit?

On the app during checkout click “tap to apply.” On the web, during checkout in the payment methods section, click the check box that says, “pay for order with account credit.”

What payment methods do you take?

Credit/Debit card
Paypal
Apple Pay
Sezzle

What is Sezzle and how does it work?

Click HERE for more information.

Shopping

Where can I watch a live sale?

There are 3 ways to watch a live sale:

Website
Free mobile app (Android & iOS)
Facebook page or group

What if I missed a live sale?

You can watch and shop replays of the live sales on the website, app, or on Facebook.

How can I shop a live sale?

Make sure you have an account set up on the website; then, join in the live sale on the website, the app, or on Facebook. When watching through the app or website, you simply cart the item you want. When watching through Facebook you must comment in this format, “sold, item number, size, color,” to cart an item. (Ex - Sold 101 Large Blue)

How do I checkout?

Once your items are carted, login to your account on the website, go to your cart and checkout within 30 minutes.

What happens if I don’t checkout within 30 minutes?

After 30 minutes, unpaid items will fall out of your cart and into the next persons in line’s cart.

What nights do you go live?

We try our best to stay on schedule with live sales Sunday night and Thursday night at 8pm. Occasionally we will add a Tuesday night live sale also.

How can I download the app?

The app is a free download and the best way to stay up to date. Click your link below.

Apple

Android

How do I track my order?

Login on the website or app and go to “account” then “order history.” Tracking information is provided with each order.

Do you have a store?

BYB is happy to have a local place for you to shop. Click HERE for more information.

What is wait list?

Once an item is sold out you have the option to be placed on a waitlist for more. Sometimes items cannot be restocked from vendors. If we are able to restock an item, being on the waitlist will automatically place this item in your cart in which you have 1 hour to checkout. You can see/add/edit your waitlist items in your account.

How will I know if my waitlist item is back in stock?

You will receive an email stating your waitlist item is now in stock and then have 1 hour to checkout.

What is wait list authorize?

Once an item is sold out you have the option to be placed on a waitlist for more. You can choose to “preauthorize” this wait list item. If that item restocks, being preauthorized means you get moved to the top of the waitlist and your card is automatically charged for that item and shipped right away. If the item is never restocked, you are never charged. Preauthorization falls off after 60 days and becomes a regular waitlist item. You can see/add/edit your waitlist/preauthorization items in your account.

How will I know if my preauthorized waitlist item is back in stock?

If preauthorized, your order will automatically be placed, charged, and shipped. You will receive an order confirmation email.

Will my wait list item be fulfilled?

We try our best to restock items but it’s not always possible. Watch your email for notifications.

Shipping

When will my item ship?

Items usually ship within in 48-72 hours via USPS. You will receive an email once it has been shipped. You can check your tracking in your account.

How much is shipping?

We love our customers and always offer free shipping to thank you for your business.

Referral

What is the referral program?

We love referrals and we thank you for each of them! When you refer someone to us and they place an order, you will receive a $10 credit and they receive 15% off their order.

How do I find my referral code?

In your account click “share and earn credit.”

Returns

How do I return an item?

Please click HERE for more information